The Ramsey

3230 Parkway, Pigeon Forge, TN 37868 US
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Dollywood
Select My Room
Very Good
4.0/5

Based on 457 guest reviews

Show Guest Reviews
  • Free RV, bus, truck parking
  • Free WiFi
  • Number of indoor pools - 1
  • Free buffet breakfast
  • Free breakfast
  • Fitness facilities
  • Pool hoist on site
  • 24-hour pool access
  • Stair-free path to entrance
Select Your Room:
01/29/2023 - 01/30/2023
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of The Ramsey

Below are the verified reviews from guests that we have booked recently:
"Very Pleasant"
Overall Score4.0/ 5
Trash and leaves inside the back entrance door was never cleaned up.
(Individual traveler, booked 1 room), from US flag
06-Nov-2022 Verified Review, stayed from Thu Nov 03 to Sun Nov 06 2022 at a $172.99 average nightly rate.
"Wonderful Hotel & 24 Hour Pool & Hot Tub "
Overall Score5.0/ 5
Clean hotel, close to everything. Pool and hot tub open 24 hours. Paula at front desk was great.
(Individual traveler, booked 1 room), from US flag
04-Sep-2022 Verified Review, stayed from Thu Sep 01 to Sat Sep 03 2022 at a $191.52 average nightly rate.
"Ok? could have stayed somewhere else for the same experience for less."
Overall Score2.0/ 5
Overpriced for location and service. Disappointed.
(Individual traveler, booked 1 room), from US flag
13-Aug-2022 Verified Review, stayed from Fri Aug 12 to Sat Aug 13 2022 at a $236.99 average nightly rate.
"Good Pool"
Overall Score3.0/ 5
The pool was our favorite thing about the hotel!
(Individual traveler, booked 1 room), from US flag
07-Jul-2022 Verified Review, stayed from Thu Jul 07 to Fri Jul 08 2022 at a $170.99 average nightly rate.
"Not much for the cost."
Overall Score3.0/ 5
Nice physical plant. Elevators had problems all weekend. The breakfast was mediocre. Not recommended.
(Individual traveler, booked 1 room), from US flag
29-May-2022 Verified Review, stayed from Fri May 27 to Sun May 29 2022 at a $313.48 average nightly rate.
"Great, great, great place and breakfast!"
Overall Score5.0/ 5
Friendly staff, clean facilities, good buffet breakfast, overall great comfortable place to stay.
(Individual traveler, booked 1 room), from US flag
20-May-2022 Verified Review, stayed from Sun May 15 to Wed May 18 2022 at a $113.66 average nightly rate.
"Clean, friendly, great service, caring staff."
Overall Score5.0/ 5
First time staying here and it will not be the last. Clean, friendly, great service, caring staff. Thank everyone for their friendly attitude.
(Individual traveler, booked 1 room), from US flag
17-May-2022 Verified Review, stayed from Sun May 15 to Wed May 18 2022 at a $113.66 average nightly rate.
"Had a great experience! Loved the hotel!"
Overall Score5.0/ 5
I loved this hotel. The staff was friendly the entire time we were there. What impressed me the most was the cleanliness of the hotel. I've never seen a public restroom (in the lobby) so clean. My family and I will be returning.
(Individual traveler, booked 1 room), from US flag
21-Apr-2022 Verified Review, stayed from Wed Apr 13 to Sun Apr 17 2022 at a $110.99 average nightly rate.
"Great!"
Overall Score4.0/ 5
Great! Would come again.
(Individual traveler, booked 1 room), from US flag
02-Apr-2022 Verified Review, stayed from Wed Mar 30 to Thu Mar 31 2022 at a $108.99 average nightly rate.
"Nice clean hotel."
Overall Score5.0/ 5
Very clean rooms, well decorated lobby, courteous staff, nice breakfast, free HBO. No complaints.
(Individual traveler, booked 1 room), from US flag
07-Dec-2021 Verified Review, stayed from Fri Dec 03 to Sun Dec 05 2021 at a $218.99 average nightly rate.
"Nice on the outside but not inside."
Overall Score2.0/ 5
Booked this hotel for a weekend soccer tournament. It got great reviews online and all the photos looked great. From the outside and lobby, the hotel is stunning and beautifully decorated for fall. Our check in girl was super hateful to the other employee. She appeared to hate her job for sure. We get checked in and go to find our room. One observation is the hallways are EXTREMELY dark. They definitely need additional lighting in the hallways. We go to open our door and enter the room and immediately notice that?s the room is messy and the beds aren?t made. So we return to the lobby and stand back in line for about 20 minutes and tell the same girl that this room is dirty and she sighs and says she had to go figure it out. We finally got a different room on a different floor. Again, the hallways are almost eerie dark. This room was okay except the thermostat was set on 78 degrees. So the first several hours we were in the room it was miserable. It was a descent hotel room but looked nothing like the photos. 100% will not stay here again.
(Individual traveler, booked 1 room), from US flag
03-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $175.50 average nightly rate.
"Hotel nice, front desk staff very hospitable."
Overall Score4.0/ 5
Nice
(Individual traveler, booked 1 room), from US flag
02-Sep-2021 Verified Review, stayed from Sun Aug 29 to Wed Sep 01 2021 at a $101.99 average nightly rate.
"It was nice."
Overall Score3.0/ 5
Room was very clean.
(Individual traveler, booked 1 room), from US flag
18-Apr-2021 Verified Review, stayed from Thu Apr 15 to Fri Apr 16 2021 at a $246.82 average nightly rate.
"Nice pool and good breakfast."
Overall Score4.0/ 5
Lady at check in desk said we had booked thru a third party. I told her my husband was a member of the American Legion and we had booked thru them. She said next time call us direct. Loved the location of hotel and the fact that it had recently been remodeled.
(Individual traveler, booked 1 room), from US flag
22-Mar-2019 Verified Review, stayed from Mon Mar 18 to Wed Mar 20 2019 at a $109.42 average nightly rate.

Summary of Verified Reviews

Rated 84/100 based on reviews from all travelers.

Very good family hotel. Great pool. Great location. Awesome vibe.

Location

95/100
454 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Service

80/100
719 reviews

Friendly management, restaurant and bar staff. Average professionalism from poor housekeeping staff and mediocre reception. Recreation staff is nice. Great childcare. Great hotel security. Booking process is sufficient.

Pool

75/100
478 reviews

Great but poorly cleaned pool.

Vibe

70/100
247 reviews

Awesome vibe. Entrance area is ok. Hotel could use some updating. Friendly atmosphere. Stylish hotel. Awesome for families.

Wellness Area

68/100
154 reviews

Sufficient wellness & sports facilities.

Breakfast

60/100
510 reviews

Affordable, fairly tasty breakfasts.

Bar

55/100
71 reviews

Standard bar. Good bar service.

Room

55/100
948 reviews

Standard room overall with standard beds, although quite small with low rated minibars. Wonderful views but complaints about room maintenance and cleanliness. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower was ok.

Cleanliness

52/100
587 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area.

Food

49/100
177 reviews

Substandard dining experience and unpopular side dishes. Reasonably priced food and excellent snacks. Menu is average, and desserts are not great.

WiFi

10/100
17 reviews

Wifi quality could be improved.

Rated 80/100 based on reviews from families.

Good meeting & event facilities. Great shopping.

Location

96/100
272 reviews

Great location and easy parking. Great sightseeing, restaurants and shopping nearby.

Service

78/100
424 reviews

Management and bar service are friendly. General service, restaurant service and reception are decent. Housekeeping can be a problem. Great childcare. Recreation staff is nice.

Pool

73/100
338 reviews

Great but poorly cleaned pool.

Vibe

67/100
153 reviews

OK vibe and a friendly atmosphere. Entrance area is ok. Hotel could use some updating. Stylish hotel.

Breakfast

60/100
313 reviews

Affordable, fairly tasty breakfasts.

Room

54/100
555 reviews

Decent beds and rooms, great views. Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. The rooms need maintenance with poor A/C, furniture, and bathrooms. Shower was ok.

Bar

53/100
42 reviews

Standard bar. Good bar service.

Cleanliness

50/100
340 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area. Wellness & sports facilities could use better cleaning.

Food

50/100
112 reviews

Substandard dining experience and unpopular side dishes. Great, well priced menu with excellent snacks. Bad desserts & fruits.

WiFi

11/100
11 reviews

Wifi quality could be improved.

Rated 80/100 based on reviews from couples.

Good bar service. Great view.

Location

95/100
143 reviews

Great location and easy parking. Excellent sightseeing, restaurants and bars nearby.

Service

82/100
196 reviews

Friendly service, and excellent management. Average professionalism from poor housekeeping staff and mediocre reception.

Pool

76/100
90 reviews

Great but poorly cleaned pool.

Wellness Area

71/100
52 reviews

Great wellness & sports facilities.

Vibe

69/100
59 reviews

OK vibe and a friendly atmosphere. Entrance area is ok. Hotel could use some updating. Stylish hotel.

Bar

56/100
21 reviews

Standard bar.

Room

56/100
281 reviews

Rooms adequately-sized with alright beds and some views. Older and poorly cleaned rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Poorly maintained rooms with subpar furnishing and minibars. Shower was ok.

Breakfast

56/100
134 reviews

Affordable, fairly tasty breakfasts.

Cleanliness

52/100
179 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area.

Food

45/100
46 reviews

Poorly rated food, particularly desserts. So-so menu, and side dishes are wanting. Good snacks.

Rated 82/100 based on reviews from business travelers.

Fantastic service. Great pool.

Service

82/100
11 reviews

Friendly service.

Pool

75/100
5 reviews

Great pool.

Cleanliness

49/100
9 reviews

Rooms could be cleaner.

Room

44/100
12 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Rated 83/100 based on reviews from solo travelers.

Awesome vibe. Friendly service.

Service

79/100
12 reviews

Friendly service.

Breakfast

60/100
10 reviews

Breakfast is average.

Cleanliness

58/100
7 reviews

Quite clean. Clean hotel facilities.

Amenities

58/100
7 reviews

Average hotel building.

Room

51/100
9 reviews

Room is all right.

Rated 78/100 based on reviews from all travelers.

Very good family hotel. Great pool. Great location. Awesome vibe.

Location

95/100
448 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Service

80/100
713 reviews

Friendly management, restaurant and bar staff. Average professionalism from poor housekeeping staff and mediocre reception. Recreation staff is nice. Great childcare. Great hotel security. Booking process is sufficient.

Pool

75/100
474 reviews

Great but poorly cleaned pool.

Vibe

70/100
246 reviews

Awesome vibe. Entrance area is ok. Hotel could use some updating. Friendly atmosphere. Stylish hotel.

Wellness Area

68/100
154 reviews

Sufficient wellness & sports facilities.

Breakfast

60/100
509 reviews

Affordable, fairly tasty breakfasts.

Bar

55/100
71 reviews

Standard bar. Good bar service.

Room

55/100
941 reviews

Standard room overall with standard beds, although quite small with low rated minibars. Wonderful views but complaints about room maintenance and cleanliness. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower was ok.

Cleanliness

53/100
584 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area.

Food

49/100
176 reviews

Substandard dining experience and unpopular side dishes. Reasonably priced food and excellent snacks. Menu is average, and desserts are not great.

WiFi

10/100
17 reviews

Wifi quality could be improved.

Rated 78/100 based on reviews from families.

Good meeting & event facilities. Great shopping.

Location

96/100
269 reviews

Great location and easy parking. Great sightseeing, restaurants and shopping nearby.

Service

78/100
420 reviews

Management and bar service are friendly. General service, restaurant service and reception are decent. Housekeeping can be a problem. Great childcare. Recreation staff is nice.

Pool

73/100
334 reviews

Great but poorly cleaned pool.

Vibe

66/100
152 reviews

OK vibe and a friendly atmosphere. Entrance area is ok. Hotel could use some updating. Stylish hotel.

Breakfast

60/100
312 reviews

Affordable, fairly tasty breakfasts.

Room

54/100
549 reviews

Decent beds and rooms, great views. Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. The rooms need maintenance with poor A/C, furniture, and bathrooms. Shower was ok.

Bar

53/100
42 reviews

Standard bar. Good bar service.

Cleanliness

51/100
337 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area. Wellness & sports facilities could use better cleaning.

Food

50/100
111 reviews

Substandard dining experience and unpopular side dishes. Great, well priced menu with excellent snacks. Bad desserts & fruits.

WiFi

11/100
11 reviews

Wifi quality could be improved.

Rated 76/100 based on reviews from couples.

Good bar service. Great view.

Location

95/100
141 reviews

Great location and easy parking. Excellent sightseeing, restaurants and bars nearby.

Service

82/100
195 reviews

Friendly service, and excellent management. Average professionalism from poor housekeeping staff and mediocre reception.

Pool

76/100
90 reviews

Great but poorly cleaned pool.

Wellness Area

71/100
52 reviews

Great wellness & sports facilities.

Vibe

69/100
59 reviews

OK vibe and a friendly atmosphere. Entrance area is ok. Hotel could use some updating. Stylish hotel.

Room

57/100
280 reviews

Rooms adequately-sized with alright beds and some views. Older and poorly cleaned rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Poorly maintained rooms with subpar furnishing and minibars. Shower was ok.

Breakfast

56/100
134 reviews

Affordable, fairly tasty breakfasts.

Bar

56/100
21 reviews

Standard bar.

Cleanliness

52/100
179 reviews

Moderately clean hotel facilities. Problems with cleanliness in rooms, bathrooms, and pool area.

Food

45/100
46 reviews

Poorly rated food, particularly desserts. So-so menu, and side dishes are wanting. Good snacks.

Rated 83/100 based on reviews from solo travelers.

Awesome vibe. Friendly service.

Service

79/100
12 reviews

Friendly service.

Breakfast

60/100
10 reviews

Breakfast is average.

Cleanliness

58/100
7 reviews

Quite clean. Clean hotel facilities.

Amenities

58/100
7 reviews

Average hotel building.

Room

51/100
9 reviews

Room is all right.

Rated 80/100 based on reviews from business travelers.

Fantastic service. Great pool.

Service

82/100
11 reviews

Friendly service.

Pool

75/100
5 reviews

Great pool.

Cleanliness

49/100
9 reviews

Rooms could be cleaner.

Room

44/100
12 reviews

Guests complained about bathrooms and general cleanliness of the rooms.

Rated 79/100 based on reviews from all travelers.

Very good family hotel. Great pool. Great location. Awesome vibe.

Location

96/100
5 reviews

Great location.

Service

80/100
6 reviews

Fantastic service.

Comfort

52/100
5 reviews

Comfortable.

Room

42/100
6 reviews

Room needs to be improved.

Rated 81/100 based on reviews from families.

Fantastic service.

Room

44/100
5 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

A stay at The Ramsey places you in the heart of Pigeon Forge, within a 5-minute drive of Dolly Parton's Stampede Dinner Attraction and LeConte Center at Pigeon Forge. This hotel is 1.3 mi (2.1 km) from Island at Pigeon Forge and 2.5 mi (3.9 km) from Titanic Museum.

You can enjoy a meal at the restaurant serving the guests of The Ramsey, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Make yourself at home in one of the 206 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Xtreme Racing Center - 0.4 km / 0.2 mi
Patriot Park - 0.7 km / 0.4 mi
Smoky Mountain Car Museum - 0.7 km / 0.4 mi
Crave Golf Club - 0.9 km / 0.5 mi
Fast Tracks - 1 km / 0.6 mi
Pigeon Forge Factory Outlet Mall - 1 km / 0.6 mi
Pigeon Forge Gem Mine - 1.2 km / 0.7 mi
LeConte Center at Pigeon Forge - 1.3 km / 0.8 mi
The Comedy Barn Theater - 1.6 km / 1 mi
Dolly Parton's Stampede Dinner Attraction - 1.8 km / 1.1 mi
The Ripken Experience - Pigeon Forge - 1.8 km / 1.1 mi
Lumberjack Feud - 1.8 km / 1.1 mi
Island at Pigeon Forge - 1.9 km / 1.2 mi
Great Smoky Mountain Wheel - 2 km / 1.2 mi
Elvis Museum - 2 km / 1.2 mi

The preferred airport for The Ramsey is McGhee Tyson Airport (TYS) - 59.5 km / 36.9 mi

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Pigeon Forge? This hotel has facilities measuring 18801 square feet (1747 square meters), including a conference center. Free self parking is available onsite.

Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Free RV, bus, truck parking
  • Parking (limited spaces)
  • Ziplining nearby
  • Number of meeting rooms - 6
  • Conference space size (meters) - 1747
  • Swimming nearby
  • Free WiFi
  • Downhill skiing nearby
  • Number of bars/lounges - 2
  • Number of spa tubs - 1
  • Number of poolside bars - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • Water skiing nearby
  • In-room accessibility
  • Wheelchair accessible parking
  • Snowboarding nearby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • Sledding nearby
  • Snow tubing nearby
  • Free buffet breakfast
  • Free breakfast
  • Firepit
  • Horse riding nearby
  • Visual alarms in hallways
  • Multilingual staff
  • Ski equipment rental shops nearby
  • Handrails in stairways
  • Ski lessons available nearby
  • Conference center
  • Daily
  • Segway rental/tour nearby
  • Ecotours nearby
  • Coffee/tea in common areas
  • Laundry facilities
  • Rafting nearby
  • Elevator
  • Fitness facilities
  • Mountain biking nearby
  • Number of buildings/towers - 1
  • Year Built - 1982
  • Total number of rooms - 206
  • Number of floors - 5
  • Professional property host/manager
  • LGBTQ friendly
  • Events/parties allowed
  • Uncovered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Health or beauty spa nearby
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Television in common areas
  • 24-hour pool access
  • Skydiving nearby
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Picnic area
  • Stair-free path to entrance
  • Wedding services
  • 24-hour fitness facilities
  • Boat tours nearby
  • Off-street parking
  • Cave exploring/spelunking nearby
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Coin laundry on site
  • Business center
  • 24-hour front desk
  • Scooter/moped rentals nearby
  • Number of restaurants - 1
  • Golfing nearby
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Free self parking
  • Conference space
  • Computer station
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 18801
  • Concierge services
  • 24-hour business center

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc Fees / Policies

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • 24-hour pool access
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Food service has been amended for enhanced safety

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

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Testimonials:

Testimonials icon
"I will definitely use you again. The responses to my bid were immediate and the sales managers contacted me personally to come in and look at the facilities and set up the contract." N.W. - Orlando, FL

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