Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Nice and clean."
Overall Score5.0/5
The room was a little small but everything is new and clean.
Marcia L. (Individual traveler, booked 1 room), from
29-Aug-2021 Verified Review, stayed from Sun Aug 22 to Thu Aug 26 2021 at a $99.74 average nightly rate.
"Okay"
Overall Score3.0/5
The rooms were clean but far too small.
Anthony J. (Individual traveler, booked 1 room), from
14-May-2021 Verified Review, stayed from Mon May 10 to Wed May 12 2021 at a $109.99 average nightly rate.
"Wonderful hotel for the money."
Overall Score5.0/5
Hotel was clean, rooms were spacious and tidy, the staff was friendly, the sky bar was a wonderful hangout spot and it was super close to baseball facilities!
Joanne A. (Individual traveler, booked 1 room), from
04-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $160.99 average nightly rate.
"Great Experience"
Overall Score5.0/5
Hotel was clean, staff was very pleasant. First time taking a dog to hotel they were very inviting with our puppy.
Kim H. (Individual traveler, booked 1 room), from
22-Feb-2021 Verified Review, stayed from Fri Feb 19 to Sun Feb 21 2021 at a $119.00 average nightly rate.
"Smoky mountain retreat."
Overall Score5.0/5
Nice rooms. Friendly staff. Overall a great experience.
Amber H. (Individual traveler, booked 1 room), from
16-Jan-2021 Verified Review, stayed from Thu Jan 14 to Sat Jan 16 2021 at a $146.99 average nightly rate.
Summary of Verified Reviews
90
Excellent
Summary of 698 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent hotel. Good for sightseeing with nearby parking areas. Awesome vibe."
Location
95/100
117 reviews
"Great location with excellent sightseeing."
Vibe
88/100
48 reviews
"Awesome vibe. Pleasant entrance area. Modern Hotel. Friendly atmosphere."Stylish hotel.
Cleanliness
86/100
154 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Service
86/100
165 reviews
"Service is professional and friendly."Reception and housekeeping are average, but management is not great.
Amenities
83/100
96 reviews
"Great buildings with excellent terrace and entrance."
Breakfast
79/100
110 reviews
"Tasty breakfast."
Room
59/100
223 reviews
"Clean, decent rooms with okay beds and TVs."Poorly maintained rooms and furniture, but reasonably clean bathrooms.Small rooms with subpar A/C, minibars, and kitchenettes. Great view.Great shower.
Value
46/100
19 reviews
"Value for money could be better."
Comfort
43/100
131 reviews
"Small, noisy, uncomfortable rooms with poor A/C. Average beds."
Rated 86/100 based on reviews from families.
"Great shower."
Location
96/100
43 reviews
"Great location."
Vibe
87/100
24 reviews
"Awesome vibe. Modern Hotel. Pleasant entrance area. Friendly atmosphere."
Cleanliness
87/100
69 reviews
"Clean hotel facilities. Clean rooms."
Service
87/100
65 reviews
"Friendly service, and reception was okay."
Amenities
85/100
42 reviews
"Great buildings with excellent terrace and entrance."
Breakfast
79/100
49 reviews
"Tasty breakfast."
Room
58/100
92 reviews
"Rooms, bathrooms and beds are decent."Clean, but small and poorly-maintained, rooms, and good views.Guests didn't love the furnishing or kitchenettes. Great shower.
Comfort
43/100
57 reviews
"Rooms are average, though small, lacking comfort, and quite noisy."
Value
42/100
7 reviews
"Value for money could be better."
Rated 83/100 based on reviews from couples.
"Great location."
Location
96/100
26 reviews
"Great location."
Cleanliness
87/100
19 reviews
"Clean hotel facilities. Clean rooms."
Service
87/100
28 reviews
"Friendly service."
Vibe
82/100
5 reviews
"Awesome vibe."
Amenities
81/100
15 reviews
"Nice hotel buildings and lovely terraces."
Breakfast
77/100
19 reviews
"Tasty breakfast."
Room
55/100
38 reviews
"Clean, reasonable rooms. Small rooms with substandard furnishing."
Value
50/100
5 reviews
"Fairly good value for money."
Comfort
40/100
22 reviews
"Uncomfortable, cramped rooms, with poor beds."
Rated 83/100 based on reviews from all travelers.
"Excellent hotel. Good for sightseeing with nearby parking areas. Awesome vibe."
Location
95/100
116 reviews
"Great location with excellent sightseeing."
Vibe
88/100
48 reviews
"Awesome vibe. Pleasant entrance area. Modern Hotel. Friendly atmosphere."Stylish hotel.
Cleanliness
87/100
153 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Service
86/100
164 reviews
"Service is professional and friendly."Reception and housekeeping are average, but management is not great.
Amenities
83/100
96 reviews
"Great buildings with excellent terrace and entrance."
Breakfast
79/100
110 reviews
"Tasty breakfast."
Room
60/100
220 reviews
"Clean, decent rooms with okay beds and TVs."Poorly maintained rooms and furniture, but reasonably clean bathrooms.Small rooms with subpar A/C, minibars, and kitchenettes. Great view.Great shower.
Value
46/100
19 reviews
"Value for money could be better."
Comfort
43/100
131 reviews
"Small, noisy, uncomfortable rooms with poor A/C. Average beds."
Rated 85/100 based on reviews from families.
"Great shower."
Location
96/100
43 reviews
"Great location."
Cleanliness
88/100
68 reviews
"Clean hotel facilities. Clean rooms."
Vibe
87/100
24 reviews
"Awesome vibe. Modern Hotel. Pleasant entrance area. Friendly atmosphere."
Service
87/100
65 reviews
"Friendly service, and reception was okay."
Amenities
85/100
42 reviews
"Great buildings with excellent terrace and entrance."
Breakfast
79/100
49 reviews
"Tasty breakfast."
Room
59/100
90 reviews
"Rooms, bathrooms and beds are decent."Clean, but small and poorly-maintained, rooms, and good views.Guests didn't love the furnishing or kitchenettes. Great shower.
Comfort
43/100
57 reviews
"Rooms are average, though small, lacking comfort, and quite noisy."
Value
42/100
7 reviews
"Value for money could be better."
Rated 78/100 based on reviews from couples.
"Great location."
Location
96/100
25 reviews
"Great location."
Cleanliness
87/100
19 reviews
"Clean hotel facilities. Clean rooms."
Service
86/100
27 reviews
"Friendly service."
Vibe
82/100
5 reviews
"Awesome vibe."
Amenities
81/100
15 reviews
"Nice hotel buildings and lovely terraces."
Breakfast
77/100
19 reviews
"Tasty breakfast."
Room
54/100
37 reviews
"Clean, reasonable rooms. Small rooms with substandard furnishing."
Value
50/100
5 reviews
"Fairly good value for money."
Comfort
40/100
22 reviews
"Uncomfortable, cramped rooms, with poor beds."
Customer Reviews of TRU by Hilton Pigeon Forge Tn
4.4 of 5Overall
4.3 of 5Amenities
4.6 of 5Cleanliness
4.4 of 5Comfort
4.6 of 5Condition
4.8 of 5Neighborhood
4.5 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Tru by Hilton Pigeon Forge, TN in Pigeon Forge, you'll be within a 5-minute drive of Island at Pigeon Forge and Titanic Museum. This hotel is 0.4 mi (0.7 km) from LeConte Center At Pigeon Forge and 4.9 mi (7.9 km) from Dollywood.
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Pigeon Forge, TN. A complimentary continental breakfast is served daily from 7 AM to 10 AM.
Make yourself at home in one of the 102 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
LeConte Center At Pigeon Forge - 0.7 km / 0.4 mi Great Smoky Mountain Murder Mystery Dinner Show - 0.9 km / 0.5 mi Pigeon Forge Snow - 0.9 km / 0.6 mi The Track - 1.1 km / 0.7 mi The Comedy Barn Theater - 1.2 km / 0.7 mi Dolly Parton's Smoky Mountain Adventures - 1.2 km / 0.8 mi Lumberjack Feud - 1.3 km / 0.8 mi Xtreme Racing Center - 1.3 km / 0.8 mi Island at Pigeon Forge - 1.3 km / 0.8 mi Great Smoky Mountain Wheel - 1.3 km / 0.8 mi Arcade City - 1.4 km / 0.8 mi Rockin' Raceway Arcade - 1.5 km / 0.9 mi MagiQuest - 1.5 km / 0.9 mi Elvis Museum - 1.5 km / 0.9 mi Pigeon Forge Gem Mine - 1.6 km / 1 mi
The preferred airport for Tru by Hilton Pigeon Forge, TN is McGhee Tyson Airport (TYS) - 57.8 km / 35.9 mi
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, tour/ticket assistance, and a picnic area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Amenities / Features
Check In: 4:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Express check-in
Free WiFi
Designated smoking areas
Number of outdoor pools - 1
Number of indoor pools - 1
Picnic area
In-room accessibility
Free newspapers in lobby
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Free continental breakfast
Area shuttle (surcharge)
Rooftop terrace
Year Built - 2018
Total number of rooms - 102
Number of floors - 5
Professional property host/manager
LGBTQ friendly
No rollaway/extra beds available
Luggage storage
Free breakfast
Express check-out
Billiards or pool table
Business center
24-hour front desk
Electric car charging station
Daily
Safe-deposit box at front desk
Coffee/tea in common areas
Designated smoking areas (fines apply)
Snack bar/deli
Elevator
Free self parking
Fitness facilities
Airport & Shuttle Information
45 miles to McGee Tyson, Knoxville TN
Local Shuttle Info: Trolley Service Available throughout city
Breakfast Information
Complimentary Top It Breakfast - 7am-10am
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 100
Maximum number of pets per room 2
Only dogs and cats are allowed
Pet maximum weight in kg is 45
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Pets allowed
$50.00 non-refundable pet fee per stay - 2 pet limit per room - up to 100lbs.
Parking Info
Complimentary parking - no trailer parking - 2 car per room limit
Internet / WiFI
Complimentary Wifi
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 75 per pet, per stay
Service animals are exempt from fees
Late check-out fee: USD 179 (subject to availability)
Cribs (infant beds) are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Property confirms they are implementing enhanced cleaning measures
About TRU by Hilton
Catered to younger, millennial travelers looking for unique design and affordability with the first hotel opening in late July 2017 and 102 properties signed on for development throughout the U.S.
Tru by Hilton offers a true, customized experience for guests with a large 2,800 square-foot multifunctional lobby, perfect for lounging, eating, mingling or working. Complimentary high-speed internet access, wireless printing, and board games are also available to enjoy throughout every lounge space.
To stay energized throughout the day, the Eat. & Sip. Market has local, gourmet snacks and drinks (including beer and wine) and complimentary Italian brewed coffee, organic Stash tea and hot chocolate in the lobby 24/7.
Modern designed guest rooms feature large oversized windows delivering plenty of natural light with additional amenities including free Wi-Fi, multiple charging outlets, and 150 DirecTV channels.
Also available on property is a fitness center delivering free weights, cardio equipment, as well as workout routines straight from their fitness center tablet. In the morning time, guests can build their own free breakfast with up to 30 sweet and savory toppings to choose from.
Earn and redeem Hilton Honors points for free hotel nights, travel and transportation, shopping, dining and other exclusive benefits. All Hilton Honors members have access to complimentary Wi-Fi, water and snacks, digital check-ins and late check-outs at no extra cost.
The TRU by Hilton highlights above are subject to change without notice.
